Service Engineer (Medical Devices)
- 40HRS HR CONSULTING SERVICES , Can Tho - Vietnam
- 850 Competitive
- Posted: 04 Jan 2019
Summary of Functional Duties & Responsibilities :
1.To support Managers/ Supervisors to provide solution, plan and resource for manpower, training, tools, spare part and service materials to adapt customer requirements
2.To read update and follow company's standard operating procedures and guidelines in daily work.
3.To support Managers/Supervisor to make, review and improved standard operating procedures and guidelines.
4.To execute activities to achieve PM contract target and Service KPI
5.To make technical/ application documents required for customer service and edit to improve under manager/supervisor’s instruction.
6.To collect market & customer information, feedback to sales department or Manager/ Supervisor. Support to collect customer satisfaction level.
7.To execute field service activities (installation, repair, maintenance, training and support) to end users with correct plan, procedures, policies and documentation requirements.
8.To join Service meeting & training according to Manager/ Supervisor’s instruction.
9.To conduct and support technical or application trainings in territory for new staffs, distributors. Arranges knowledge and troubleshooting transfer to the Team for the specific products/applications.
10.To provide application, scientific and product information to customers and other departments in company.
11.To support field events to promote customer satisfaction & awareness of company brand according to Service Manager/ Supervisor’s instruction
Diploma in College/ University or equivalent
From 2 relevant working experience in technical service management work in IVD field
PC literate, Good English Communication
Higher sensitivity to customer satisfaction with positive mind-set of teamwork & compliance
Basic Application Knowledge about hematology, hemostasis, urinalysis, immunology & bio-chemistry
Flexible to respond to customer request & regional training
About 40HRS HR CONSULTING SERVICES
We have a team of bright, talented Consultant with over 10 years working experience that give the firm a balance of experience and the best track record in various industries in: Executive, General Management, Manufacturing, Engineering, Operation, Human resources Management, Finance, Supply Chain, IT, …etc.
We have experiences in dealing with Multi-culture and personalities in the industry to provide the best practices gained from working with a wide range of local & multinational companies. So, we can provide our service in America, Asia, Europe, and south America.